Showing posts with label small business. Show all posts
Showing posts with label small business. Show all posts

Monday, 28 January 2013

Final thoughts on this small businesses matter

Some final thoughts on this whole small business / Dragonfly Affair thing ...

Some people may not have sympathy for poor Dragonfly Games. You can never rely on money or help from others, even the government, they say. You need to be independent and succeed or fail on your own merits.

I would counter by saying that you shouldn't offer assistance if you don't intend to follow through in a honest way. You shouldn't claim your program is reliable and then rescind it a year later. You shouldn't require a company to submit dishonest financial statements. You shouldn't force somebody to hire your wife.

Maybe the government shouldn't be in the business of actively helping business at all. Maybe they should just keep regulations and red tape to a minimum and get out of the way. That's a fair position to take ... I won't argue against that. However, I am personally not opposed to the government providing assistance.

I have friends who are better able to speak about these matters than I am, but that's okay ... I am going to offer up a couple of suggestions anyhow:

1) Programs should be simple and permanent. I know it's tempting to announce new programs before every election but it must be confusing and frustrating for businesses when they keep changing.

Tax credit or assistance programs should not be specific to certain niche industries, but general programs with clear guidelines that any small business can apply for. They should be managed by an independent board to keep politics out of it as much as possible. The board or a jury should select applicants based on some combination of factors such as need, probability of success, strategic industry, employment potential, etc. The program should be permanent, so that as businesses rotate through it, it will develop a track record. This will make manipulation or interference more apparent and harder to hide.

2) We need to get to the bottom of the Crocus debacle. It's still poisoning the venture capital environment. The current government's position has been to pretend it never happened and hope that people forget. They will, eventually. The noxious cloud of Crocus will slowly dissipate until one day the people investing in their RRSPs will once again be inclined to trust a Manitoba small business venture capital fund because they were too young to remember what it was all about when it happened.

But that will take too long. We need to cleanse this ASAP with a proper investigation or inquiry or something. Nobody has ever been held accountable for what happened, which means that the people who made it happen are still out there, which means that it could happen again, which means that people will not invest in venture capital to any significant degree, which is bad for small business n Manitoba.

AND maybe or maybe not ...

3) Scrap the NRC & BCC. I really don't know enough about this .. only anecdotal information suggesting that the research and incubation programs run by the National Research Council and Biomedical Commercialization Canada aren't very efficient. I'm all for research and development, but maybe there's a better way.

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These are just my thoughts. I do not guarantee the quality of my thoughts. I absolve myself of any responsibility for the actions of those who read my thoughts. Reading my thoughts may cause dry mouth or liver disease.

Tuesday, 22 January 2013

The Dragonfly Affair



Meet Dragonfly Games: a small Winnipeg-based developer of educational video games for children, including children with special needs. A small but growing high-tech company with endless potential but a need for capital. Exactly the kind of company we would like to see grow and employ people here in the province.
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In 2005, Dragonfly was approached by the Province of Manitoba and encouraged to apply for the MFS (Manitoba Film & Sound) Tax Credit program. The work they were doing was considered "highly desirable" by the Province and this MFS Tax Credit was promised to be a "highly reliable program" that Dragonfly could use for securing financing from other sources, and could be used to apply for matching funds under other programs.
Late that year, budgets were submitted, hands were shook, and the two parties signed a contract. Relying on this Tax Credit, as they were told they could do, Dragonfly applied to Telefilm Canada for a matching equity contribution. Final applications were made with revised budgets, as directed by government employees, and in January 2006 a Certificate of Acceptance was provided to Dragonfly by the Government.
Everything was in place. Dragonfly was going to get a $168,000 capital infusion from the Tax Credit, and they would leverage this capital and a loan guarantee from the Province to get $100,000 in bridge financing from a credit union. The production total was just over $500,000.
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In June 2006, despite the Certificate of Acceptance from the Manitoba government and all their assurances, the tax credit for Dragonfly was cancelled. The government suddenly decided that the video game business did not qualify. Lee Doerksen, the owner of Dragonfly, was forced to put up his house and business assets as collateral to continue doing business and sustain the bridge financing.
With Dragonfly now in a financial bind, the government came forward again with a new program -- the 'Manitoba New Media Production Grant' -- and Dragonfly had little option but to participate. The government promoted this new program using Dragonfly as an example, even holding a press event for television from Dragonfly's offices. The government publicly announced that it would help Dragonfly and companies like it succeed.
The New Media grant was to increase with the amount of qualifying labour for the grant. With these new assurances, the funding commitment from Telefilm Canada also increased, allowing Dragonfly to manage a total production budget of $1.1 million. Of that, approximately $350,000 was to come from the government's New Media program. An increase in bridge financing of another $100,000 was also required. They were back on track now, and with a larger budget than before.
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As Dragonfly was engaging in the provincial funding programs, it was approached by Biomedical Commercialization Canada (BCC), a program funded by the National Research Council (NRC), Western Economic Diversification (WED), and the provincial government, for participation in their business incubator program.
With this program, Dragonfly would pay BCC $5,500 per month for business services, and BCC would provide additional services valued at twice that amount: $11,000 per month. This was made possible because BCC receives government funding in addition to the fees paid by the client. The promised services included a full-time employee and various professional services on a part-time basis, as well as office equipment, amenities, and other resources. The total value of these services was to be $16,500 per month or $396,000 over 2 years.
As you might have guessed, BCC did not come through with the promised services.  Dragonfly complained and asked BCC to document the services provided to no avail. The BCC and NRC "threatened, harassed and intimidated Dragonfly" in an effort to deter them from further complaints. Meanwhile it was suspected that BCC was submitting invoices to its funders to recoup funding for these services that it did not provide.
Dragonfly is not alone: they became aware of other clients who had similar complaints. A company called Health Media Network Inc is already embroiled in a lawsuit with BCC. In fact, all of the companies Dragonfly spoke with were very concerned that BCC was submitting invoices to its funders including NRC, Western Economic Diversification, and the provincial government, for services that it did not provide. To date, none of these departments have contacted Dragonfly for information on the matter.
It gets worse though: in 2007 "BCC and the NRC sought to persuade and coerce Dragonfly to hire a spouse of an NRC staff member." Dragonfly refused because the person was not qualified. This resulted in additional threats by BCC to withhold services, and later that year BCC and NRC terminated the contract and expelled Dragonfly from the program.
Dragonfly paid into the program, but did not get value for that money, nor did they get the additional assistance that was promised and that Dragonfly was counting on. They were, however, subjected to treats and coercion.
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As mentioned, BCC did not provide Dragonfly with the level of services as promised and expected, but some services were provided and Dragonfly required an accounting of those services for it's financial statements. Dragonfly made repeated requests to BCC for an accounting of the services provided but all such requests were denied. Instead, BCC instructed Dragonfly to account for its services as if actually rendered. They were expected to make false reports to the Manitoba Department of Science, Technology , Energy and Mines (STEM), the government branch overseeing the New Media grant, and Telefilm Canada. 
...  Coincidentally (or not) STEM's Deputy Minister John Clarkson was on the BCC board.
Dragonfly was put in a difficult position of trying to report the value of services received from BCC, such as they were, without any documentation from BCC, while refusing to illegally misstate amounts and run afoul of CRA or Telefilm Canada.
In 2007 a staff member in the provincial government "openly and falsely accused Dragonfly of misrepresenting and falsifying its budgets". Because of this alleged fraud, the government announced that it would not honour its remaining commitments under the New Media grant program. 
They didn't stop there. Government representatives went to Telefilm Canada and told them about this, and Telefilm subsequently withdrew its funding as well. Government representatives also contacted Dragonfly's credit union, preventing Dragonfly from obtaining the financing it required.
All of this transpired as the government and BCC were in the process of proposing yet another program: Centres of Excellence for Commercialization and Research -- a program with some big-name backers designed to "marshall Manitoba's research and commercialization assets to create growth". This program, like the BCC program that failed Dragonfly Games, would also require investment by the client firms, but to an even greater degree, and it would require the client firms to fork over intellectual property rights.
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Dragonfly eventually coaxed Telefilm Canada back to the table, and with a lot of unpaid labour, they were able to complete a scaled-back version of their project. However, for Dragonfly, the consequences of this government "assistance" were harsh. According to their statement of claim, "Dragonfly has been rendered and remains insolvent and unable to conduct business", the company's credibility has been tarnished, key employees have abandoned the company, creditors have gone after Doerksen's house and business assets to settle claims, and as a result Doerksen himself has experienced "extreme financial hardship".
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All of this flowed from an attempt from a small, high-tech company to seek assistance to grow its business. It accepted assistance from a supposedly reliable government program and high-profile business incubator, and ended up in ruins.
Unfortunately many small businesses may be in the same position today, with little choice but to seek help from these same organizations, because there are few other sources of capital in Manitoba.
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Disclaimer: most of the information above was taken from Dragonfly's statement of claim against the government and BCC, and from correspondence with the owner. As with every lawsuit, there are two sides to the story. This post portrays one of those. That said, I have no reason to doubt the accuracy of any of the information stated above.

Monday, 21 January 2013

It's tough to be a small business in Manitoba

Let's suppose I had a small business in Manitoba. Let's call it Anybody Want A Gizmo? Let's suppose that I wanted to expand my gizmo business to include doohickeys but required additional funding to take that next step, and suppose as well that I was turned down for a spot on Dragon's Den. Who can I turn to?

Manitoba can be a tough place for an entrepreneur to do business. We hear a lot of talk about how innovation is important, and how growing small business is critical to Manitoba's economic future, but there aren't many stable sources of support and funding for budding businesses. "There are few places to turn for growth capital in Manitoba" Martin Cash, the Winnipeg Free Press business journalist, tells us.

Venture capital funds are a great source of financing for promising young businesses, and they are a great source of tax breaks for investors, but they are almost non-existent in Manitoba. There are a couple of small funds (GrowthWorks, Golden Opportunities -- which sounds more like a retirement retreat than a venture capital fund) but the Crocus calamity has forever tarnished venture capital in the minds of many Manitobans.

Crocus was by far the largest and highest profile fund if its type in Manitoba, such that it became synonymous with venture capital investing in this province. But even as the Crocus fund was incurring massive losses, it was being pumped by the Provincial Government as a great place for people to put their hard-earned cash. The end result of course was that the fund crashed and people lost money. If individual investors can't trust a government created and promoted venture capital fund, it's little wonder that there isn't much venture capital for small businesses around here.

With the lack of available venture capital, a business may need to turn to a hodge-podge of ever-changing government programs if they don't have the private connections to raise money. It seems that every two years the programs change ... probably so that every two years the government can send out another press release to announce another new program to help small business. Though the names of the programs may change, the entities that offer them generally do not.

One of the current programs, announced in 2011, is the Commercialization Support for Business Program, created by the Manitoba provincial government from a recommendation of the Manitoba Innovation Council which was appointed in 2009 by the Premier. There is also BCC (Biomedical Commercialization Canada) which is funded largely by the National Research Council and the Province of Manitoba. BCC affiliated programs with names like "Manitoba Knights" ostensibly help foster small businesses -- for a fee and a chunk of their equity.

Now another program is being pitched to supply start-up capital to entrepreneurs, as long as they "manage their progress through government-licensed incubators, such as ... Biomedical Commercialization Canada."

All of this is fine if it works and actually helps small businesses innovate and succeed commercially. I am sure sometimes it does, but as it turns out sometimes it doesn't. Sometimes things go terribly wrong. Let me tell you a story about one small local hi-tech business that not only didn't get the help it was expecting, but was driven into insolvency as a result of breaches of contract and extortion by the BCC and provincial government programs.

So grab yourself a cocoa and come back shortly for The Dragonfly Affair.

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I recently painted a dragonfly ... I will share with you ...


 
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